Returns and Exchanges

1. Return Policy

• Right of Withdrawal : You have a 30-day right of withdrawal from the date of receipt of your order. If you are not satisfied with your purchase, you can return the product for a refund or exchange.
• Return Conditions : Returned products must be in their original condition, unused, and accompanied by all accessories and the invoice.

2. Return Process

• Contact Customer Service : Contact our customer service via chat, email, or phone to obtain a return authorization.
• Packaging the Product : Carefully pack the product in its original packaging, along with all accessories and the invoice.
• Shipping the Return : Send the product to the address indicated on the return authorization. We recommend using a tracked shipping service for your return.
• Refund Processing : Once we receive and inspect the product, we will process your refund or exchange. The refund will be issued to the same payment method used for the purchase.