General Terms and Conditions

1. Introduction
The following general terms and conditions (GTC) govern the transactions between EASY UTENSILS and its customers. By using our website and placing an order, you agree to these GTC.

2. Orders

• Account Creation : To place an order, you must create an account on our site. You are responsible for the security of your login credentials.
• Order Confirmation : Once your order is validated, you will receive a confirmation email. We reserve the right to cancel or refuse any order for any reason.

3. Prices and Payment

• Pricing : The prices listed on our site are in euros and include VAT. Shipping fees are indicated during the checkout process.
• Payment : We accept payments by credit card, debit card, PayPal, and other secure payment methods. Payment must be made at the time of the order.

4. Shipping

• Delivery Times : We offer fast and free shipping for orders over a certain amount. Standard delivery times are 3 to 5 business days.
• Tracking : You will receive a tracking number by email to track your order.

5. Returns and Exchanges

• Return Policy : We offer a 30-day right of withdrawal. If you are not satisfied with your purchase, you can return the product for a refund or exchange.
• Return Conditions : Returned products must be in their original condition, unused, and accompanied by all accessories and the invoice.
• Return Process : Contact our customer service to obtain a return authorization. Once we receive the product, we will process your refund or exchange.

6. Warranty

• Manufacturer’s Warranty : Products are covered by the manufacturer’s warranty. For more information, consult the product manual or contact us.

7. Liability

• Exclusion of Liability : We are not liable for indirect, special, or consequential damages resulting from the use of our products.
• Limitation of Liability : Our liability is limited to the amount paid for the product in question.

8. Applicable Law and Jurisdiction
These GTC are governed by French law. In the event of a dispute, the French courts will have exclusive jurisdiction.